There
is nothing more exciting than a new idea, a sensational new product, or
a novel way of performing a valuable service! Here's some good news...
There
is nothing more exciting than a new idea, a sensational new product, or
a novel way of performing a valuable service! Here's some good
news...many new franchise opportunities fit this definition. They're
new, exciting, and innovative. They're very attractive to you, and you
think that they will be equally attractive to others.
But
should you spend a significant portion of your life savings to join a
young franchise system that is hoping for, and betting on, the success
of their great new idea? It could be the next McDonalds or the next
Microsoft! Wouldn't that be great? On the other hand it might be the
next shooting star destined to burn intensely for a brief period of
time before it fizzles out and dies. OUCH. That would be terrible! What
should you do?
Like so many other things in life, there is no
absolute or singularly correct answer. Younger and newer franchise
systems usually have a higher element of risk than a more established
and more trackable franchise system. Although the new system may
actually be terrific, you simply have less available information to
research and check than does a more established system.
On the
other hand, young systems offer ground-floor opportunities and the
chance to cherry pick locations in your market. You also can play an
instrumental part in the growth of that system!
It is very
important to remember that every franchise, including the most
successful franchise systems in the world, have to sell their first
franchise to somebody. If someone doesn't buy the first, than it's
axiomatic that there can never be a second!
Over the years,
many people have said they would have liked to become part of McDonalds
when it was first starting. They feel that they'd probably be
multi-millionaires today if they had. That could very well be true.
McDonalds has proven enormously successful to many people. However, you
must also remember that some people bought Burger Chef at that same
time, and no one eats there anymore!
So, it depends on what you
feel most comfortable with. If you do like the idea of being part a
young system, there are some things you should consider before
selecting the one you want to join.
The big question for you
when you select a franchise is: "when is a franchise system large
enough and strong enough for you to be comfortable about investing in
it and also still be growable enough for you to achieve your long term
goals?
"If you’re thinking of investing in a young franchise
company, you should be certain to look for at least the five following
key elements that each franchisor should offer to its franchisees. If
your young franchisor can say “yes” to all five of these necessary
elements, you may be on to something:
1. Good Concept.
When
a franchisor begins his business, he needs to enter the fray by
identifying a market niche that can be exploited – some segment of the
marketplace that isn’t being served sufficiently well. The unique way
in which this new company handles its niche can be a deciding factor in
its success. Simply put, it has to “build a better mousetrap.” There
will have to be a reason why people will choose to patronize the
system, so make sure that any system you consider becoming a part of
has this “better mousetrap” as part of its concept.
In addition to being unique, there are other factors to consider about the quality of the concept:
Is
the niche served by the system you are interested in wide enough so
that the concept will have a strong and broad-based appeal? If your
franchise is looking for bike riders who will spend $1,000 on a bike,
you must consider whether there will there be enough of these people in
your city to support you in the style that you desire and need.
Creating
a recognizable brand is both very time consuming and very expensive,
yet it is one of the most important assets that a franchise can have. A
young franchise doesn’t have that yet – you’ll be part of developing
the name for them. You must be sure that you are comfortable with both
the challenges and with the amount of time, money and effort that must
be expended to help to build that brand name.
Another advantage
that a franchise should bring you is the strength that comes from being
part of a larger group -- this allows you to buy at better prices and
to share the cost of developing and running advertising. If your
franchise system is new, you may be one of just a few franchisees, or
even all alone for at least a while. You must be sure you are
comfortable with the extra dollars you may have to spend.
Is
there a barrier to others entering the business? If your franchisor has
a great new idea, what is going to keep others from copying it and
competing with you? One excellent barrier to entry is high costs –
opening a store or buying expensive equipment that the average person
can’t afford can be a great competitive advantage to you. However,
since there’s no automatic correlation between the amount you invest to
acquire a franchise and how profitable that franchise will ultimately
be, spending less can sometimes be more valuable to you when it comes
to buying a franchise, too. Balance it where you think you will get the
greatest benefit.
Another barrier is specialized training. This
one is tricky, though. Let’s say that you are trained for a week or two
to refinish furniture. Then you return home, start the business and
need an employee. You hire and train the employee, and six months later
the employee starts his own business and competes with you, using the
training you gave him! Unfair, but it happens. Unless your franchise
gives you a competitive edge because of brand name, proprietary
products, ongoing marketing assistance, etc., you could wind up
competing on a relatively equal basis with someone who used to be your
employee!
It’s important for you to make sure that the system
you join has some way of helping you to effectively defend the concept
and the market niche that you’re a part of.
2. Good systems.
When
you purchase a franchise, you should be buying systems that WORK. They
should be written down in manuals and taught to you in detail during
training so that your business takes off quickly without making costly
errors. The manuals should include all facets of the business from
accounting through sales, plus the human resources information you need
to help you hire and train your own employees. You shouldn’t have to
guess – you should be able to look up every answer in your operations
manuals.
In today’s “Cyber Age”, you should also look to see
whether your franchisor is using up to date technology. We all know
about the Internet, and your franchisor should almost certainly have a
strong website. In addition, your franchisor should also have an
“Intranet”, which is a closed circuit internet that allows your
franchisor to get information, marketing tools, data, etc. to you
electronically, rather than with paper alone. Surprisingly, some new
franchisors are more advanced in this area than more established
franchisors who are used to doing business the “old fashioned way”. If
they are, it may give you an advantage in the marketplace that makes
that system more attractive to you.
3. Successful Prototypes.
Perhaps
the greatest joy associated with a franchise is that you are using a
“proven” system. Before you become part of any system, but certainly
before you join a new franchise system, you should be sure that others
have already demonstrated that it works. If the franchisor hasn’t
opened and successfully run at least one prototype (and preferably
several prototypes) there is simply no way that you can be certain that
the system is proven and that it works. Additionally, these prototypes
need to be able to stand the test of time. If they haven’t been open
and in business for at least a few years, how can you be sure that the
concept really works?
It’s also important to see if a market
can sustain multiple units. If a concept needs very high quality or
highly specialized locations in order to be successful, you may be very
limited in terms of availability and future growth.
4. Money.
Perhaps
the number one reason that businesses fail is that they run out of
money before they can establish themselves in the marketplace. You
franchisor must be able to tell you (within a range) how much you will
need for the equipment, construction, and other hard costs. They should
also be able to tell you how much money you will need for working
capital until you break even.
Since younger franchisors
typically don’t have as much experience as more established ones, they
may be hindered in their ability to give you information about start up
costs in a new market. A young franchisor may have been lucky on their
own first unit or two and may wind up underestimating your capital
needs during start up. Be wise on this one and have more money than the
franchisor says….chances are good that you will need it.
5. Dedicated Management Team.
Time
and time again, young franchises fail in their first five years of
business. Often it is because there weren’t enough good management
people in the company to keep the system going and growing.
The
cash flow of a young company is often limited. However, the need for
highly paid experts is substantial, so there can be some real problems
that will occur if the system you become part of doesn’t have adequate
internal staffing. It costs a lot to give new franchisees the service
they need and expect. Real estate, construction, operations,
purchasing, legal, accounting, training, and franchise sales all need
to be handled, and someone has to be there to do the jobs that need to
be done.
Often the staff of a young company is spread too thin.
Be careful about this -- make sure that there are enough people on
staff to do the jobs that need to be done. So how do young franchises
get started? Obviously someone had to be first in McDonalds, so why not
you? It depends on a simple four-letter word: RISK.
A good
young franchisor won’t expect you to take all the risk – they will open
the first units themselves as corporate units, study and perfect their
systems and marketing, and then, when everything is working well,
invite franchisees to join them in their growth. You should look for
that in a system that you are considering joining.
They also
will need to have sufficient capital and cash flow to sustain planned
regional growth, and they will have a strategic plan, and the fortitude
to stick with it. Before you buy, ask the franchisor you are
investigating to explain their strategic plan and long term vision to
you. Make sure you like what you hear and believe in the feasibility of
their vision..
The final question you must ask yourself is:
Will I be safe? Even in the largest and most proven franchise system
there will always be some risk. So, study the market, study the
franchise, and study the competition. If, after you truly understand
the business, you feel that the franchisor complies with all of the
above elements and truly does offer a unique and valuable product, then
go for it! You may be on to something great.
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